Consumer Rights
Uttarakhand Board · Class 10 · Social Science
Flashcards for Consumer Rights — Uttarakhand Board Class 10 Social Science. Quick Q&A cards covering key concepts, definitions, and formulas.
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See them allWhat is meant by exploitation in the marketplace?
Answer
Exploitation in the marketplace refers to unfair practices by sellers that harm consumers. Examples include: weighing less than required amounts, adding hidden charges not mentioned before, selling ad…
Consumer Movement
Answer
A social force that originated to protect and promote consumer interests against unethical and unfair trade practices. In India, it began in the 1960s due to food shortages, hoarding, black marketing,…
What are the six fundamental consumer rights established under COPRA?
Answer
The six consumer rights are: 1) Right to Safety - protection from hazardous goods/services, 2) Right to Information - details about products/services, 3) Right to Choice - access to variety of goods a…
COPRA (Consumer Protection Act)
Answer
The Consumer Protection Act 1986, popularly known as COPRA, is a major legislation enacted by the Indian government to protect consumer interests. It established a three-tier quasi-judicial machinery …
A customer buys a pressure cooker with a defective safety valve that causes an accident. Which consumer right is violated and what action can be taken?
Answer
The Right to Safety is violated. The manufacturer failed to ensure the product was safe for use. The consumer can file a complaint in the appropriate Consumer Disputes Redressal Commission seeking com…
What is the three-tier structure for consumer dispute redressal under COPRA?
Answer
1) District Consumer Disputes Redressal Commission - handles cases up to ₹1 crore, 2) State Consumer Disputes Redressal Commission - handles cases between ₹1 crore to ₹10 crore, 3) National Consumer D…
MRP (Maximum Retail Price)
Answer
The highest price at which a product can be sold to consumers, printed on the packaging by manufacturers. Consumers have the right to information about MRP and can complain if charged more. However, s…
A student paid fees for a 2-year coaching course but wants to discontinue after 1 year due to poor teaching quality. The institute refuses refund. What consumer right applies?
Answer
The Right to Choice is violated. As seen in Abirami's case, consumers have the right to choose whether to continue receiving a service. The consumer can file a complaint in Consumer Commission. The in…
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